About the training:
We communicate more and more via phone and Skype and want all our questions to be answered and resolved immediately. The art of a good tele-operator is to quickly and efficiently correctly answer, to find the person responsible or to take a message.
Goals
In this basic course you’ll learn to quickly and efficiently give your customer the correct answer, finding the right person or taking a message.
Duration
8 hours
Programme
In this basic training of ‘Communication on the telephone’, the following subjects will be practised intensely*:
- Telephone attitudes
- Telecommunication: pro’ and con’s
- Structuring a telephone conversation
- ‘Challenging’ calls
* during the exercises we will be using a video camera and an actor to strengthen the learning process