About the training:
Do your find it difficult to start a conversation with a stranger at a reception or to react to criticism or compliments? This course is intended to make you more self-confident, more extrovert and being more communicative in different situations.
Goals
- Learning how to more effectively deal with others
- Communicating and listening more effectively
- Taking and showing responsibility
Duration
8 hours
Programme
- General skills:
- Listening, asking questions, speaking clearly, intervening during meetings/conflict situations, recognising signals in others, being more assertive, giving and receiving criticism
- Practical situations:*
- How to start a conversation at a reception? How to deal with difficult colleagues? How to ask for help? How to deal with critism? How to give positive feedback?,…
* during the exercises we will be using a video camera and an actor to strengthen the learning process