Social skills

About the training:

Do your find it difficult to start a conversation with a stranger at a reception or to react to criticism or compliments? This course is intended to make you more self-confident, more extrovert and being more communicative in different situations.


  • Learning how to more effectively deal with others
  • Communicating and listening more effectively
  • Taking and showing responsibility


8 hours


  • General skills:
    • Listening, asking questions, speaking clearly, intervening during meetings/conflict situations, recognising signals in others, being more assertive, giving and receiving criticism
  • Practical situations:*
    • How to start a conversation at a reception? How to deal with difficult colleagues? How to ask for help? How to deal with critism? How to give positive feedback?,…

* during the exercises we will be using a video camera and an actor to strengthen the learning process